Refund Policy

For Apparel, Experiences and Certifications

RETURNS & EXCHANGES – APPAREL AND EQUIPMENT

If for any reason you are not happy with your purchase, simply return all unused and unopened products to receive a full refund, less shipping and handling fees (if applicable). 

Both policies are covered by the following terms and limitations.

You must return products in their original packaging and have proof of purchase through this Site. Customer is responsible for return shipping. We do not accept product returns sold by third-party sellers.

To return a product, you must first call Customer Care at +1 310-717-0623, or log into your account to receive a return authorization number. We will need your order number or email address associated with your account. Any products that are refused or returned to sender will be subject to a 25% shipping and processing charge.

Once we receive the returned product, we will refund the purchase price less original shipping and handling fees (if any). We will notify you once your return has been received and we have issued your refund. In all cases, refunds will be given in the same form of payment as the original method of payment. Please allow up to 10 days after we have processed the refund for your bank to credit your account.

To make a return or exchange, please follow these steps:

Obtain a Return Merchandise Authorization (RMA) number. This is required for us to process and track your return. You can obtain an RMA number by calling +1 310-717-0623 – Friday between 8am and 5pm PST. Please include your order number or the email you used to place your order.

Include the RMA number inside the box with a copy of your packing slip or original order confirmation.

Ship all unopened and opened product to the address listed below. Returns sent to any other address will not be processed. Please keep the tracking number for the return package to ensure it has been received by our warehouse.

Return postage is at the buyer’s expense. Any returned package sent “Return to Sender” will be subject to a 25% processing fee to cover return shipping and handling.

XPT Life, Inc. 

401 30th St.

Newport Beach CA 92663

Experience Refunds. Participants who make a deposit (total or half) are eligible for a full refund within 7 days of initial payment, as long as there are 30 days or more until the Experience begins. A refund will not be issued after 7 days of the marked payment date, or if there are 29 days or less until the start of the Experience. Full Payment is due 30 days prior to the Experience.If the customer misses the 7-day refund window, the customer has the opportunity to transfer their deposit (total of half) to a future XPT Experience occurring within 1 year, but will be assessed a $750 transfer fee. The customer is only eligible to transfer deposit to another Experience one (1) time. In all circumstances, transfer of deposit to another offered XPT Experience must be requested a minimum of 30 days before the Experience start date. No refunds or transfer can be accommodated if there are 30 days or less to the start of Experience. 

Certification Refunds. Participants who sign up and pay are eligible for a full refund within 7 days of initial payment, as long as there are 30 days or more until the Certification begins. A refund will not be issued after 7 days of the marked payment date, or if there are 29 days or less until the start of the Certification. Full Payment is due 30 days prior to the Certification. If the customer misses the 7-day refund window, the customer has the opportunity to transfer their payment to a future XPT Certification occurring within 1 year, but will be assessed a $50 transfer fee. The customer is only eligible to transfer deposit to another Certification one (1) time. In all circumstances, transfer of deposit to another offered XPT Certification must be requested a minimum of 30 days before the Certification start date. No refunds or transfer can be accommodated if there are 30 days or less to the start of Certification.

Please note, XPT has the right to cancel a certification due to weather, unavailability (sudden illness), not enough attendees etc. In these cases you will be notified and refunded in full.

*If you purchase a hotel room to attend the certification (coming from out of town), we suggest you book a room that allows you to cancel without penalty. It is not the responsibility of XPT to pay for this additional purchase. If you need to cancel your registration for the certification, please contact XPT.

If you have any questions about your products or account, you should send an email to Customer Service at CONTACT@XPTLife.com or call Customer Service at (310) 717-0623.